Please click on the appropriate category on the left to find your question and answer. If you do not find your answer here, please contact us and we’ll get back to you shortly.
To have the best quality photo to work with, we recommend that you upload your original photos and not a resized or cropped version.
If we receive your photo and it does not meet our minimum requirements, your photo may not have enough pixels, which can cause grainy or pixelated photo cards. We recommend photos that are at least 300 pixels per inch to ensure the best printing results.
Find out if your photo meets the recommended size:
Find out the size of the photo that will be printed on your card.
Find out the dimensions of the photo you want to use.
On a Mac:
Copy your photo to your desk
Right click on the image and select Get Info
You can find your dimensions here
On a PC:
Copy your photo to your desktop
Right click on the image and select Properties or Info
You can find the dimensions in the photo details
If your photo doesn’t have enough pixels, your printed photo card can look grainy or pixelated. Attempting to resize the photo could distort the quality of the image. To get the best printed photo cards, its important to use original and unedited photos.
To get your image to us, you can upload your image to the ‘MY ACCOUNT’ section, or email it to us at email@example.com. We can accept jpg, pdf, ai, psd, eps, png, gif, bmp, and tiff files. The maximum file size that we can accept is 10MB.
If you have any questions about your photo, please email customer service at firstname.lastname@example.org
Absolutely! Please be sure to specify your request in the 'WORDING AND SPECIAL REQUESTS' section.
You can move the Save the Date Graphic anywhere you'd like on your photo, as long as there is enough space to work with. Once an order has been placed, you'll receive a PDF proof with your personalized text in 3 business days. You have two free rounds of changes to make sure your design is exactly how you'd like it.
To make sure that your design, colors, and wording are exactly how you want them to be, we include 2 free rounds of changes with each order. This includes the option to switch out the photo for your Save the Date or Thank You Card.
Of course, as long as it will work with the design you have in mind. Please contact us to confirm that having more than one photo will work with your design. If this is something that you’re interested in, please note that there will be a $20 design fee.
Certainly, sometimes we crop photos if it helps your photo to fit better with your favorite design. If you have a specific cropping in mind, please let us know in the 'WORDING AND SPECIAL REQUESTS' section.
Changing your image from color to black and white, sepia or adding a tint of color is free of charge. For a small fee of $25 we can remove blemishes and do other minor retouching. Just let us know in the 'WORDING AND SPECIAL REQUEST' section.
Currently we do not offer matching invitations in the exact same design style as our photo save the dates. All of our non-photo save the dates, have matching invitations, you can find these designs in the Related Products section on the product page.
Absolutely! To help you choose from your favorite Photo design, email us at email@example.com with up to 2 of your photos and let us know which product and design you would like to preview. Please be aware that our previews are non personalized, however, you may select one color option per photo to be included in your preview. Also keep in mind that we are only able to preview 1 design per photo or 3 designs with one photo. Once we receive your request, we'll put together a jpg preview and email it back to you to review for your decision.