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Customer service

Please click on the appropriate category on the left to find your question and answer. If you do not find your answer here, please contact us and we’ll get back to you shortly.

 

How do I reorder more of my printed stationery and/or envelopes?

Reorders are available for all items our customers receive a proof for including menu's, programs, birth announcements, place cards, etc. and can be placed via our reorder page. Once your reorder has been placed, your order will immediately be printed from your approved PDF Proof and you will not receive any additional proof. If you’d like to make any design changes, please place a new order or contact us. We offer free blank envelopes for reorders of Save the Dates, Invitations, Response Cards, Magnets and Thank You Cards; we even include 10 extras in case of addressing mistakes..

If you ordered printed envelopes, please place a reorder to include in your order. Reorders of printed envelopes are available in A7 (invitations/save the dates), A2 (Magnets, Thank You Cards and 4BAR (response cards)

Can I change my selected design after I received a PDF Proof?

As it takes our designers time to typeset each design, changing design suites AFTER you have received your first proof is possible for a $50 fee per design/item.

What if I need to make more than the allotted 2 rounds of changes?

Each order comes with 2 free rounds of changes, providing you with up to 3 free digital proofs to make sure the design is exactly how you want it to be. If you need to make any additional changes within your design suite after receiving your 3 free proofs, a fee of $20 per each additional round of change will be invoiced to you prior to making the additional changes.

What if I need to make changes after I have approved my order?

Once you approve your proof we will start the printing process and will be unable to change your order. Due to our policy we cannot refund your customized purchase, we will assist you with a discounted reorder. If it is a Love vs Design error we will honor a reprint of the order at no cost to you. Should this arise, please contact us immediately.

What are your policies on Cancellations, Returns/Exchanges and Refunds?

At Love vs. Design our design team takes time and careful thought to typeset and personalize each of our products with one goal in mind...making our customer 100% happy. We are confident that our designs and quality will produce this for you, however, if there is something that you are not completely satisfied with, please contact us immediately and we make it our top priority to remedy the situation.

Once an order has been placed we will start the design process, please read below for our policies on Cancellations, Returns/Exchanges and Refunds.

  • Canceling your order before our designers have created your proof: We will refund your order minus a $15 processing fee.
  • Canceling your order after receiving your proof: We will refund your order minus a $50 design and processing. For orders below $200 we will refund your order minus a $25 design and processing fee.

Once final proofs have been approved, we will start the printing process and orders may not be returned for any reason. Once you have approved your PDF proof you are responsible for the design and text elements. Love vs. Design will not be held responsible for the cost of reprinting due to the any errors you have approved nor will a refund be issued. If by chance Love vs. Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you.

What is my order status?

After you place an order you’ll receive a PDF Proof per email within 3 days.

Want to add some wording, change a color or move a design element? Each purchase comes with 2 free rounds of changes to make sure the design is exactly how you want it to be. Once you email us your changes, you will receive an updated PDF Proof in 1 business day.

Once you’re happy with your design and we receive your approval, we will start the printing process, which takes 3 business days.

All packages ship from our Los Angeles office per USPS Priority and take 3 business days within the US and 4-12 business days for International orders. As soon as your package ships out, you will receive an email with the tracking info that you can use to trace your shipment and help you to better estimate when your order will arrive.

If you haven’t received your order, please use your tracking number on the carrier's website to trace your order:

If you can’t find the tracking number or your order hasn’t arrived, please contact us.

To check in on the order status, please contact us with your invoice number and we’ll get back to you as quick as we can.

What is your Privacy Policy?

We respect your privacy, and we do not sell or share your email address or personal information with other companies. You may receive newsletters and special discounts from us if you entered your email for our updates. You can read all the details in our Privacy and Security Policy.