Customer service
Please click on the appropriate category on the left to find your question and answer. If you do not find your answer here, please contact us and we’ll get back to you shortly.
How do I reorder additional cards or envelopes?
Inviting more guests than you originally had in mind? No worries! You can order more invitations, save the dates, envelopes and more on our reorder page.
Can I switch designs after I received a PDF Proof?
It takes our graphic designers time to typeset each design. To switch from one design suite to another is possible for a $50 design fee per item. Please contact us if you have any questions about this option.
What are your policies on Cancellations, Returns/Exchanges and Refunds?
At Love vs. Design our design team takes time and careful thought to typeset and personalize each of our products with one goal in mind...making our customer 100% happy. We are confident that our designs and quality will will produce this for you, however, if there is something that you are not completely satisfied with, please contact us immediately and we make it our top priority to remedy the situation. Please read below for our policies on Cancellations, Returns/Exchanges and Refunds.
Once you place your order we will start the design process. Should you decide to cancel your order before our designers have created your proof, we will refund your order minus a $25 processing fee.
Should you decide to cancel your order after receiving your proof, we will refund your order minus a $100 design and processing fee.
Once you approve your design we will start the printing process and there are no cancellations or refunds.
Once final proofs have been approved, customized orders may not be returned for any reason. If by chance Love vs. Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you.
Please note that once you have approved your PDF proof you are responsible for the design and text elements. Love vs. Design will not be held responsible for the cost of reprinting due to the any errors you have approved nor will a refund be issued.
Reordering
If you would like to purchase additional quantities of your order, please visit our reorder page.
For personalized products, we strongly advise you to order at least 10 more items than you think you will need for unexpected changes in address, additions to your guest list, etc. Reprints are costly due to the manual steps required to process and ship each order, so it is always cheaper to order a few extra up front than to reprint a few more cards later.
Please be aware that one your reorder has been placed, it will go to print the same day and we will be unable to refund.
Design Changes
Changing design suites AFTER you have received your first proof is possible for a $50 fee per design.
Changes to your order BEFORE it is approved:
Each order comes with up to 3 free digital proofs to make sure the design is exactly how you want it to be. If you would like to make any additional changes after receiving your 3 free proofs, and additional fee of $20 per round of design changes will apply before your final approval.
Changes in your order AFTER it is approved:
Once you approve your proof we will start the printing process and are unable to change your order. Due to our policy that we cannot refund your customized purchase, we will assist you with a discounted reorder. However, if it is a Love vs Design error we will honor a reprint of the order at no cost to you. Should this arise, please contact us immediately so we can assist you.
Please note It is not possible to cancel individual parts of an order and we are only able to process cancellations in their entirety.
What is my order status?
After you place an order you’ll receive a PDF Proof per email within 3 days.
Want to add some wording, change a color or move a design element? Each purchase comes with 2 free rounds of changes to make sure the design is exactly how you want it to be. Once you email us your changes, you will receive an updated PDF Proof in 1 business day.
Once you’re happy with your design and we receive your approval, we will start the printing process, which takes 3 business days.
All packages ship from our Los Angeles office per USPS Priority and take 3 business days within the US and 4-12 business days for International orders. As soon as your package ships out, you will receive an email with the tracking info that you can use to trace your shipment and help you to better estimate when your order will arrive.
If you haven’t received your order, please use your tracking number on the carrier's website to trace your order:
If you can’t find the tracking number or your order hasn’t arrived, please contact us.
To check in on the order status, please contact us with your invoice number and we’ll get back to you as quick as we can.
What is your Privacy Policy?
We respect your privacy, and we do not sell or share your email address or personal information with other companies. You may receive newsletters and special discounts from us if you entered your email for our updates. You can read all the details in our Privacy and Security Policy.